Personal
Understand how your personal digital banking services are changing and what to expect on January 26, 2026.
Understand Your New Accounts & Services
Personal Account Transition Charts
Learn the details and features of your new Columbia Bank personal accounts.
Personal Accounts and Services Details
Find out more details about the transition of your accounts, debit and credit cards, checks, loans, and other services.
Service Interruptions
The following services will be interrupted during the transition:
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Zelle® Thursday, 1/22/26 – 5:00 p.m. PT |
You will be automatically un-enrolled from Zelle®, disconnecting your Pacific Premier Bank-linked mobile numbers and email addresses. |
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Monday, 1/26/26 – 8:00 a.m. PT |
You will need to re-enroll with Zelle® through Columbia’s Personal Online Banking or the mobile app. |
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Mobile Deposit Thursday, 1/22/26 – 6:00 p.m. PT |
You will no longer be able to use the Mobile Deposit function within Pacific Premier’s Personal mobile app. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Mobile Deposit services are available through Columbia Bank’s mobile app. |
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Pacific Premier Personal Online and Mobile Banking Friday, 1/23/26 – 5:00 p.m. PT |
You will no longer be able to access Pacific Premier Personal Online Banking or mobile app. Transfers scheduled to occur between Friday, Jan. 23 and Monday, Jan. 26 will not process. Please make alternate arrangements for them during this transition weekend. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Columbia’s Personal Online Banking and the Columbia Bank mobile app are available to access your accounts. |
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Personal Bill Pay Thursday, 1/22/26 – 3:00 p.m. PT |
Bill Pay through Pacific Premier’s Personal Online Banking will become unavailable. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Bill Pay is available through Columbia’s Personal Online Banking or the Columbia mobile app. |
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Quicken, QuickBooks and other Intuit Products Friday, 1/23/26 – 5:00 p.m. PT |
Ensure you’ve backed up your data. Deactivate and disconnect your online banking connection for accounts connected to Pacific Premier. |
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After January 26, 2026 |
Reconnect your Quicken, QuickBooks or other Intuit products to Columbia’s Personal Online Banking. |
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Telephone Banking Friday, 1/23/26 – 5:00 p.m. PT |
Pacific Premier’s Telephone Banking will no longer be available. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Call Columbia’s Telephone Banking at 888-678-7800, option 2. |
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SMS Text Banking |
SMS Text Banking will no longer be available. Please use Columbia’s Personal mobile banking app for your mobile account needs. |
Transition Support
We are here to help you throughout the transition.
