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Important Zelle® Service Interruptions

January 21, 2026 at 5:00 p.m. PT: Save your contact information as they will need to be re-added when you re-enroll. There is also a convenient way to import contacts you may already have on your device.

January 22, 2026 at 5:00 p.m. PT: You will be automatically unenrolled from Zelle®, disconnecting your linked mobile numbers and email addresses.

January 26, 2026 at 7:00 a.m. PT: Re-enroll with Zelle® through Columbia’s Commercial Online Banking or the Commercial Mobile app.

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What You Need to Do

Save your contact information for Payees by January 21, 2026: They will need to be added when you re-enroll. There is also a convenient way to import contacts you may already have on your device.

Re-enroll your email or mobile number in Zelle® after January 26, 2026: Select Zelle® from the Money Movement menu in Columbia’s Commercial Online Banking or the mobile app to get started. Instructions will be available in January.

Set up your payee contacts again in Zelle®: Once you re-enroll, you will need to set up your payee contacts again within Zelle®. There is also a convenient way to import contacts you may already have on your device. Instructions will be available in January of 2026.  

Add additional emails or mobile numbers to your Zelle® profile: Any additional emails or mobile numbers you added to your company’s Zelle® profile will need to be added again once you re-enroll through Columbia’s Commercial Online Banking.

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What You Need to Know

Requesting access to Zelle®: If you are currently enrolled in Zelle® through Pacific Premier Business Online® Banking, you will be automatically entitled to Zelle® within Columbia’s Commercial Online Banking, however, you will still need to re-enroll in Zelle®. If you are not currently enrolled and would like to enroll following the transition on January 26, 2026, you will need to contact Treasury Management Support at 1-866-563-1010 or by using the chat function within Columbia’s Commercial Online Banking under the “Help and Live Chat” pop-up.

Daily Send Limit: Your daily send limit will remain the same as it is today, however there may be a one business day delay for your limits to update once you re-enroll. The standard Columbia Bank daily limit is $1,000/day.

New Monthly Send Limit: Columbia has a monthly send limit in place for Zelle®. When you re-enroll you will see the addition of a monthly limit, which can start at $8,000. This is based on a calendar month and doesn’t affect the amount you can receive through Zelle®.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.